Question 1

Are your products genuine?

Accepted Answer

Yes, 100%. All our products are sourced from authorized distributors and come with manufacturer warranty. We never sell counterfeit or refurbished items.

Question 2

How long does delivery take?

Accepted Answer

Nairobi: 1–2 business days. Major towns: 2–4 business days. Other areas: 3–7 business days. You'll receive tracking details once your order is dispatched.

Question 3

What payment methods do you accept?

Accepted Answer

We accept M-Pesa, Visa, and Mastercard. All payments are processed securely through encrypted payment gateways.

Question 4

Can I return a product?

Accepted Answer

Yes. We offer a 7-day return policy for products in their original condition and packaging. Contact our support team to initiate a return.

Question 5

Do your products come with warranty?

Accepted Answer

Yes, all eligible products come with manufacturer warranty. Warranty duration varies by product and is clearly stated on each product page.

Question 6

How can I track my order?

Accepted Answer

Once dispatched, you'll receive an SMS and email with tracking details. You can also track orders through your account dashboard or by contacting our support team.

Question 7

Do you deliver nationwide?

Accepted Answer

Yes! We deliver to all 47 counties in Kenya. Free delivery on orders above KES 5,000 within Nairobi.

Question 8

How do I contact customer support?

Accepted Answer

You can reach us via WhatsApp, phone call at +254 712 407 941, or email at info@sokodigital.co.ke. Our support team is available Monday to Saturday, 8AM to 6PM.

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